Meet Your IXperience Concierge
Talk one-on-one and get the answers you need.
Your IXperience™ Concierge is here to answer any questions you may have about IXINITY® or the IXperience. Call 1-855-IXINITY (1-855-494-6489) to learn how your IXperience Concierge can aid you with:
- Signing up for your IXINITY FREE trial
- Filling out forms, step-by-step
- Getting started on treatment
- Connecting with a doctor or pharmacy
- Finding solutions to reimbursement issues
- Customizing your IXperience
Ariel knows that managing hemophilia B can be a challenge—that’s why she’s focused on delivering the best possible IXperience. When working with patients, Ariel is determined to answer every question and avoid the need of transferring a call to someone else. When she’s not helping patients, she’s caring for Prince, her Shih Tzu/Yorkshire Terrier, spending time with her family, and studying communications, to further improve her ability to make a meaningful connection with you.
“I genuinely like the excitement of providing patients with information.” Ariel Austin, an IXperience Concierge
When Danyelle works with patients who have hemophilia B, she makes it her goal to improve their lives in any way she can. A caretaker at heart, she is in awe of patients’ strength and determination and wants them to feel like they can count on her for help. As a proud mother who puts her son first, Danyelle knows the value of strong support and will do anything to be your “go-to girl” and make sure you have a positive IXperience.
“I enjoy helping out patients anywhere I’m needed.” Danyelle Thorne, an IXperience Concierge
Inspired by the closeness of the hemophilia B community, Lesdinet wants patients to be able to rely on her. Using her extensive reimbursement experience with insurance companies, Lesdinet can help ensure that patients get the assistance they need to handle coverage-related processes. As a basketball coach and a mother of two, she knows how to navigate challenges and will find a strategy to help make coverage the least of your concerns.
“When I work to solve your reimbursement problems, I don’t take no for an answer.” Lesdinet Colon, Reimbursement Specialist